Help Center

Welcome to our Help Center. Here you can find answers to common questions about orders, shipping, payments, returns, warranties, and FPV products. Our goal is to provide clear information, responsive customer support, and a smooth shopping experience for customers purchasing FPV drones, drone parts, and accessories.

Whether you need help choosing components, tracking an order, or understanding return conditions, our support team is here to assist you.

Orders

How to Place an Order

Ordering from our FPV store is simple:

  1. Browse our catalog and select the FPV products or drone components you need

  2. Choose the correct specifications, options, or variations where applicable

  3. Add products to your cart and continue to checkout

  4. Enter your shipping and billing information

  5. Select a secure payment method and confirm your order

After checkout, you will receive an order confirmation email containing your order details.

Order Confirmation and Status

Once your order is placed successfully, a confirmation email is automatically sent to your registered email address.

When your order is shipped, you will receive tracking information and delivery updates. If you do not receive a confirmation email, please check your spam folder or contact customer support for assistance.

Changing or Canceling an Order

Orders may only be modified or canceled before shipment preparation begins. If you need to update your order details, please contact our support team as quickly as possible with your order number.

Once an order has been shipped, cancellations or changes may no longer be possible.

Shipping and Delivery

Shipping Information

We provide reliable shipping for FPV drones, drone electronics, and accessories using trusted delivery partners. Shipping availability and delivery times may vary depending on destination and product availability.

Estimated Delivery Times

Estimated shipping times may include:

  • Standard Shipping: approximately 5–10 business days

  • Express Shipping: approximately 2–5 business days where available

Delivery times are estimates and may vary because of weather conditions, carrier delays, customs processing, or peak shipping periods.

Shipping Costs

Shipping costs are automatically calculated during checkout based on order weight, package size, destination, and selected shipping method.

Order Tracking

After your order is dispatched, you will receive tracking details by email so you can monitor delivery progress in real time.

Payments

Accepted Payment Methods

We accept secure and trusted payment methods including:

  • Credit and debit cards

  • PayPal

  • Stripe-supported payment methods

  • Other secure payment options available at checkout

All transactions are processed through encrypted payment gateways for secure checkout and customer protection.

Payment Security

We use secure SSL encryption and trusted payment providers to help protect customer information and prevent unauthorized transactions.

For security reasons, some orders may require additional verification before processing.

Returns and Refunds

Returns

Eligible products may be returned within the applicable return period if they are unused, undamaged, and returned in original packaging.

Please contact support before sending any item back so we can provide return instructions and processing information.

Refunds

Refunds are processed after returned items are received and inspected. Approved refunds are issued to the original payment method used during checkout.

Processing times may vary depending on your bank or payment provider.

For full details, please review our Return and Refund Policy.

Warranty and Product Support

Certain FPV products and drone components may include manufacturer warranty coverage against verified defects or hardware failures.

If you experience a problem with a product, contact our support team with:

  • Your order number

  • Product name

  • Description of the issue

  • Photos or videos if applicable

We will review the issue and help determine the best solution.

Product Compatibility and Technical Questions

If you are unsure whether FPV components are compatible with your setup, our support team can help provide general guidance regarding:

  • Flight controller compatibility

  • Motor and ESC pairing

  • FPV video systems

  • Battery recommendations

  • Antennas and receivers

  • Drone upgrade options

We aim to help customers avoid incompatible parts and improve overall build reliability.

Customer Support

Contact Us

If you need assistance with an order, return, warranty claim, shipping issue, or product question, our support team is available to help.

Email: info@zarubastore.com 

What to Include in Your Message

To help us resolve your request faster, please include:

  • Your order number

  • A short description of the issue

  • Photos if the request involves damaged or incorrect products

Additional Information

All purchases made through our website are subject to our Terms of Service, Privacy Policy, Warranty Policy, and Return and Refund Policy.

We are committed to providing transparent service, reliable support, and a secure shopping experience for FPV pilots and drone enthusiasts.