Return and Refund Policy – Easy Returns and Clear Terms

Return and Refund Policy 

We want customers to feel comfortable shopping for FPV drones, drone parts, and accessories through our store. This Return and Refund Policy explains how returns, exchanges, and refunds are handled to provide a transparent and reliable shopping experience.

By placing an order through our website, you agree to the terms outlined below.

General Return Conditions

Most products may be returned if they meet the following conditions:

  • The item is unused, undamaged, and returned in its original packaging

  • All included accessories, manuals, and components are returned together

  • A valid proof of purchase or order confirmation is provided

  • The return request is submitted within the eligible return period

Please contact our support team before sending any item back. Once your return request is reviewed, we will provide return instructions and the appropriate return address.

Returns sent without prior approval may experience delays in processing.

Return Eligibility and Timeframes

Most eligible products can be returned within 14 days after delivery. Certain categories may qualify for extended return periods depending on the manufacturer, supplier policies, or product type.

Typical return windows may include:

  • FPV accessories and standard drone components – 14 days

  • Electronics and selected drone hardware – 30 days

  • Defective or damaged items – eligible upon verification

  • Custom-built, modified, or personalized products – non-returnable unless faulty

Return eligibility may vary based on product condition and category.

Refund Process

Once a returned item is received and inspected, customers will receive an email confirmation regarding refund approval or rejection.

If approved:

  • Refunds are issued to the original payment method

  • Processing typically takes 5–10 business days

  • Banks and payment providers may require additional processing time before funds appear in your account

If a return does not meet the required conditions, the item may be shipped back to the customer with an explanation provided by our support team.

Exchanges

We may offer exchanges for eligible items depending on product availability and stock conditions.

Exchanges may include:

  • The same product in a different variation or specification

  • Replacement for defective or damaged products

  • Exchange for another item of equal or lower value

  • Upgrade to a higher-priced product with payment of the price difference

Our team will help confirm availability before processing an exchange request.

Damaged, Incorrect, or Defective Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact our support team within 7 days of delivery.

To help us resolve the issue quickly, include:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the product and packaging condition

After verification, we may offer a replacement, replacement parts, store credit, or a full refund depending on the situation.

Non-Returnable Items

Certain products may not be eligible for returns, including:

  • Used or physically damaged products

  • Soldered, modified, or custom-built electronics

  • Customized or special-order items

  • Clearance or final sale products

  • Consumable items or products with limited usage lifespan

  • Opened software or digital products, where applicable

Any non-returnable conditions will be clearly indicated on the product page when necessary.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service when returning products, especially for higher-value FPV electronics and drone components.

Contact Information

If you have questions regarding returns, exchanges, refunds, or order issues, please contact our support team:

Email: info@zarubastore.com