Privacy Policy – Data Protection and User Privacy
Last updated: July 7, 2026
1. Intro
Zaruba Store ("Zaruba Store", "we", "us" or "our") welcomes you. This Privacy Notice applies to the website available at https://zaruba-store.com/ and any related pages, features, products and services operated by Zaruba Store (the "Website" or "Services").
This Privacy Notice explains what personal information we collect, how we use it, when we share it, how long we retain it, how we protect it, and what privacy rights may be available to you depending on where you live.
2. About us
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Item |
Details |
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Controller / business |
Zaruba Store |
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Registered address |
Wyoming Registered Agent Services LLC, 30 N Gould St Ste 100, Sheridan, WY 82801, USA |
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Additional customer support address |
10755 Massachusetts Ave Apt 201, Los Angeles, CA 90024-6802, USA |
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General support |
info@zaruba-store.com |
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Privacy requests |
info@zarubastore.com |
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DMCA / copyright requests |
info@zaruba-store.com |
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Accessibility requests |
info@zaruba-store.com or +1 (202) 960-7708 |
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Customer service hours |
Monday-Friday, 7:00 a.m.-7:00 p.m. EST |
3. About you
When you visit or use the Website, you become a user of the Website ("User"). Depending on how you interact with the Website, you may fall into one or more of the following categories:
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Type of User |
Description |
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Visitor |
A person who visits or browses the Website without making a purchase. |
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Registered User |
A person who creates or logs into an account on the Website. |
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Buyer |
A person who selects products, places an order, makes a payment or requests a return, refund, replacement or warranty support. |
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Support Requester |
A person who contacts us through email, phone, contact form, help center, messenger or social media regarding shipping, refund, product, assembly service or another matter. |
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Marketing Subscriber |
A person who subscribes to or receives marketing communications, including email, text message, postal mail or similar communications, where applicable. |
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Social Media / Messenger Contact |
A person who interacts with us through Telegram, WhatsApp, Facebook, Instagram, YouTube, LinkedIn, TikTok, X, Reddit or similar platforms. |
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DMCA / IP Requester |
A person who submits a copyright, DMCA or intellectual property notice or counter-notice. |
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Accessibility Requester |
A person who contacts us regarding website accessibility, alternative formats or accessibility-related assistance. |
The Website is not intended for children under 13. Purchases are intended only for persons who are at least the age of majority in their state, province or country of residence. We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us and we will take appropriate steps to delete it where required by law.
4. Sources of personal information
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Directly from you — when you create an account, place an order, provide billing or shipping details, contact support, submit a request, subscribe to marketing or otherwise communicate with us.
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Automatically from your device — when you visit or use the Website, including through cookies, pixels, logs and similar technologies.
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From service providers and partners — including Shopify, payment processors, shipping and fulfillment providers, analytics tools, marketing partners and other third parties that help us provide and improve the Services.
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From social media and messaging platforms — when you interact with us through those platforms or use their features.
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From legal or compliance sources — if required for fraud prevention, sanctions screening, export compliance, dispute resolution, DMCA matters, accessibility requests or legal obligations.
5. Personal information we collect and process
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Category |
Examples |
Purposes |
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Contact details |
Name, email address, phone number, billing address, shipping address and similar contact information. |
To create or manage your account, process orders, ship products, provide support, send order updates, handle returns and communicate with you. |
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Account information |
Username, password, security questions, preferences, settings and login-related information. |
To create, authenticate, maintain and secure your account and provide account functionality. |
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Payment and financial information |
Payment method, payment confirmation, transaction details and limited payment-related information. Full payment card data is processed by payment processors and payment gateways. |
To process payments, refunds, chargebacks, fraud checks and accounting records. |
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Transaction information |
Products viewed, added to cart, wishlisted, purchased, returned, exchanged or cancelled; order history; delivery information; warranty or repair information. |
To process orders, provide customer service, manage returns, refunds, replacements and warranties, and improve the Website. |
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Communications |
Messages, support tickets, contact form submissions, emails, phone inquiries, messenger or social media communications. |
To respond to requests, provide support, handle complaints, maintain records and improve customer service. |
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Device and usage information |
IP address, device identifiers, browser type, operating system, referring / exit pages, date and time stamps, approximate location, pages viewed, clicks and interactions. |
To operate, secure, debug and improve the Website, measure performance, detect fraud and understand how the Website is used. |
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Marketing and advertising information |
Marketing preferences, unsubscribe status, products previously purchased or added to cart, advertising identifiers, audience information and interactions with marketing communications. |
To send marketing communications where permitted, personalize product recommendations, measure advertising and allow opt-outs. |
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Cookie and similar technology data |
Information collected through cookies, pixels, local storage, tags and similar technologies. |
To operate the Website, remember preferences, analyze traffic, personalize content and advertising, and provide opt-out choices. |
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Compliance, DMCA and accessibility request data |
Information included in legal requests, copyright/DMCA notices, accessibility complaints, alternative format requests, disputes or compliance communications. |
To review and respond to requests, comply with law, resolve disputes, improve accessibility and maintain records. |
|
Optional loyalty information |
Date of birth or similar optional information if a loyalty program is implemented in the future. |
To administer optional loyalty features. This category should not be collected until the relevant Website functionality and notices are updated. |
We currently understand that Zaruba Store collects standard billing and shipping information and does not collect documents, date of birth, business details, end-user information or end-use information for buyer verification. If these practices change, this Privacy Notice should be updated before the new data is collected.
6. Lawful bases for processing
Where the GDPR, UK GDPR or similar laws apply, we rely on the following lawful bases depending on the processing activity:
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Lawful basis |
When we rely on it |
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Performance of a contract |
To provide the Services, process orders, arrange delivery, process payments, manage accounts, handle returns, refunds and warranty requests, and communicate about your purchases. |
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Legitimate interests |
To secure the Website, prevent fraud, improve services, manage business operations, respond to support requests, maintain records, protect legal rights and understand Website performance, provided these interests are not overridden by your rights. |
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Consent |
For non-essential cookies where required, certain marketing communications, optional loyalty features and other specific processing where consent is required. |
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Legal obligation |
To comply with tax, accounting, consumer protection, export, sanctions, product safety, DMCA, court, regulatory or law enforcement obligations. |
7. How we use personal information
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to provide, operate, maintain and improve the Website and Services;
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to process and accept orders, payments, confirmations, deliveries, returns, refunds and warranty requests;
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to create, authenticate, secure and manage user accounts;
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to communicate with you about your account, orders, products, support requests and legal notices;
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to provide customer support and respond to shipping, refund, product, assembly service, DMCA, accessibility or other requests;
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to personalize your shopping experience, including product recommendations, where enabled;
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to send marketing, advertising or promotional communications where permitted and to respect opt-outs;
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to detect, investigate and prevent fraudulent, illegal, unsafe or malicious activity;
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to comply with legal obligations, enforce our terms and policies, protect rights, and respond to lawful requests;
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to conduct analytics, measure performance, debug issues and develop new features.
8. Data received from third parties
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Third party / source |
Personal information that may be received |
Purpose |
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Shopify |
Storefront, checkout, account, device, usage, order, cart and customer information, depending on Shopify features enabled. |
To host and operate the Website, provide storefront and checkout functionality, process orders, improve the Services and support Shopify enhanced features. |
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Payment processors and gateways |
Payment status, transaction identifiers, payment confirmation and fraud screening results. |
To process payments, refunds, disputes and fraud prevention. |
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Shipping and fulfillment providers |
Shipping status, tracking information, delivery events and address confirmation information. |
To fulfill orders and provide delivery updates. |
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Analytics and marketing partners |
Device, usage, advertising and audience information, depending on consent and settings. |
To analyze Website use, measure advertising and personalize marketing where permitted. |
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Social media and messaging platforms |
Profile, message and interaction information that you make available through those services. |
To communicate with you and manage social media or messenger interactions. |
9. Data sharing with third parties
We may share personal information with third parties where necessary to provide the Services, operate our business, comply with law or protect rights. These third parties may include:
|
Recipient category |
Description |
|
Shopify |
Zaruba Store is powered by Shopify. Shopify hosts the store and may process information submitted to the Services, including information used for storefront, checkout, analytics and enhanced Shopify features. |
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Payment services |
Stripe, PayPal, Apple Pay, Google Pay, card networks and other payment services used to process payments, refunds and fraud checks. |
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Shipping, logistics and fulfillment providers |
Providers used to deliver products, provide tracking, handle customs / delivery matters and support returns or replacements. |
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Analytics tools |
Tools used to understand and improve Website performance and user experience. |
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Business and marketing partners |
Partners that help provide marketing services, personalized advertising, retargeting, audience measurement, product recommendations and promotional communications, where permitted. |
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Social networks and messengers |
Telegram, WhatsApp, Facebook, Instagram, YouTube, LinkedIn, TikTok, X, Reddit and similar platforms, if you interact with those links or features. |
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Service providers and contractors |
IT, cloud storage, customer support, data analytics, compliance, legal, accounting, security and other service providers. |
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Affiliates / corporate group |
Entities within the same corporate group, if applicable, for business administration and service provision. |
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Authorities, courts and legal parties |
Government authorities, regulators, courts, law enforcement agencies, professional advisers or other parties when required by law, legal process or to protect rights. |
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Business transaction parties |
Parties involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets or similar business transaction. |
10. International transfers
We may transfer, store and process personal information outside the country where you live, including in the United States and other countries where our service providers, Shopify, payment processors, shipping providers, analytics providers, marketing partners or other recipients operate.
Where we transfer personal information from the European Economic Area, the United Kingdom or Switzerland to a country that has not been recognized as providing an adequate level of protection, we will rely on appropriate transfer mechanisms where required, such as Standard Contractual Clauses, UK transfer mechanisms, adequacy decisions, the EU-U.S. Data Privacy Framework where applicable, or other lawful mechanisms.
11. Data retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Notice, unless a longer retention period is required or permitted by law. The actual retention period depends on the type of data, our relationship with you, legal obligations, disputes, fraud prevention, security and business needs.
|
Data category |
Typical retention approach |
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Account information |
While the account is active and for a reasonable period after closure to resolve disputes, enforce terms, maintain security and comply with legal obligations. |
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Order, transaction, payment and tax records |
For the period required for accounting, tax, consumer protection, dispute resolution and legal compliance purposes. |
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Support, refund, warranty and complaint records |
For as long as needed to handle the request and for a reasonable period after resolution for evidence, quality assurance and dispute management. |
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Marketing preferences and consent records |
Until you unsubscribe or withdraw consent, and then as long as needed to maintain suppression lists and evidence of consent / opt-out. |
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Cookie and device information |
For the expiry periods described in the Cookie Notice or the applicable cookie settings panel. |
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DMCA, accessibility, legal and compliance records |
For as long as needed to handle the request and protect rights, comply with law or resolve disputes. |
12. Data protection
We use administrative, technical and organizational measures designed to protect personal information. These include using secure, encrypted payment gateways for transactions, authentication for accounts, security and fraud prevention measures, and access controls where appropriate.
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and should not share your password or access details with anyone.
13. Cookies and similar technologies
We use cookies and similar technologies to operate the Website, maintain cart and checkout functionality, remember preferences, understand Website use, improve services, personalize the shopping experience and support advertising where permitted. For more information, please see our Cookie Notice.
Where required by law, non-essential cookies should be used only after consent. Users should be able to reject non-essential cookies and change choices after the first visit.
14. Marketing communications
We may send marketing, advertising and promotional communications by email, text message, postal mail or similar channels where permitted by law and your preferences. You may opt out of promotional emails at any time by using the unsubscribe link displayed in the email. If you opt out, we may still send non-promotional communications, such as order confirmations, account notices, support responses and legal notices.
15. Notice at Collection for California residents
This section is intended to provide a Notice at Collection for California residents. It describes the categories of personal information we may collect, the purposes for which we use them, retention criteria, and whether we sell or share the information as those terms are defined under California privacy law.
|
Category of personal information |
Examples / purposes |
Sold or shared? |
|
Identifiers |
Name, email address, phone number, billing address, shipping address, account identifiers and online identifiers. Used for accounts, orders, shipping, support, security and communications. |
Not sold for money. May be shared with service providers and, where applicable, advertising partners for targeted advertising / measurement. |
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Commercial information |
Products viewed, added to cart, purchased, returned or exchanged; order history; warranty and refund records. Used for order processing, support, analytics and recommendations. |
Not sold for money. May be shared for service provision and targeted advertising / measurement where permitted. |
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Internet or electronic network activity |
Device information, IP address, browser, usage data, pages viewed, clicks and interactions. Used for Website operation, security, analytics and advertising where permitted. |
May be shared for targeted advertising / analytics depending on settings and applicable law. |
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Geolocation data |
Approximate location derived from IP address, country, region or shipping address. Used for shipping, fraud prevention, localization and compliance. |
Not sold for money. Shared only as needed for service provision or advertising where applicable. |
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Financial information |
Payment method and transaction details. Full payment card data is processed by payment processors. Used for payments, refunds and fraud checks. |
Not sold. Shared with payment processors and service providers. |
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Inferences |
Product preferences or recommendations based on purchases, cart activity or Website interactions, where enabled. Used for personalization and advertising. |
May be shared for targeted advertising where permitted. |
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Sensitive personal information |
We do not intend to collect sensitive personal information for the purpose of inferring characteristics. If this changes, the Notice will be updated. |
Not sold or shared for cross-context behavioral advertising. |
We retain each category of personal information for as long as reasonably necessary for the purposes described in this Privacy Notice and to comply with legal obligations, resolve disputes, enforce agreements, prevent fraud and maintain security.
16. Do Not Sell or Share / Targeted advertising opt-out
We do not sell personal information for money. However, some U.S. privacy laws define "sale", "sharing" or "targeted advertising" broadly. To the extent our use of advertising, analytics, Shopify enhanced features or marketing partners is considered a sale, sharing or targeted advertising, eligible users may opt out through the Website controls where available, the Cookie Settings / privacy choices link, Global Privacy Control where supported, or by contacting us.
If you visit the Website with Global Privacy Control enabled, where supported by the Website and required by law, we will treat the signal as an opt-out request for the device and browser used to visit the Website. Other Do Not Track signals may not be recognized unless required by applicable law.
17. Your privacy rights
Depending on where you live, you may have some or all of the following rights. These rights are not absolute and may be subject to conditions, exceptions, identity verification and applicable law.
|
Right |
Description |
|
Access / know |
Request confirmation whether we process your personal information and obtain access to information about the processing. |
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Copy / portability |
Request a copy of certain personal information in a portable format. |
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Correction |
Request correction of inaccurate personal information. |
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Deletion |
Request deletion of personal information, subject to legal exceptions. |
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Restriction / objection |
Request restriction of processing or object to processing in certain circumstances. |
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Withdraw consent |
Withdraw consent where processing is based on consent. |
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Opt out |
Opt out of sale, sharing, targeted advertising, certain profiling or certain marketing communications where applicable. |
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Appeal / complaint |
Appeal our decision or lodge a complaint with a competent authority where applicable. |
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Non-discrimination |
We will not discriminate against you for exercising privacy rights. |
To exercise your rights, contact us at info@zarubastore.com or use any privacy request mechanism made available on the Website. We may need to verify your identity before responding. You may be able to use an authorized agent where permitted by law. We will respond within the timeframe required by applicable law.
18. EEA, UK and Swiss residents
If you are located in the European Economic Area, the United Kingdom or Switzerland, you may have the rights to access, rectify, erase, restrict or object to processing, receive data portability, withdraw consent, and lodge a complaint with a supervisory authority. We will respond to requests within one month unless an extension is permitted by law.
19. U.S. residents
If you are a resident of a U.S. state with a comprehensive privacy law, you may have rights to access, delete, correct, obtain a copy of personal information, opt out of sale, sharing, targeted advertising or certain profiling, and appeal a refusal of your request. These rights vary by state and apply subject to statutory thresholds and exceptions.
California residents may have additional rights under the California Consumer Privacy Act, including the right to know, delete, correct, opt out of sale or sharing, limit use and disclosure of sensitive personal information where applicable, and be free from discrimination for exercising privacy rights.
20. Canada residents
If you are located in Canada, you may have rights to access, correct, withdraw consent, challenge compliance and file a complaint with the Office of the Privacy Commissioner of Canada or a provincial privacy authority, where applicable.
21. Accessibility and alternative formats
We are committed to making the Website and our privacy notices reasonably accessible. If you have difficulty accessing any part of the Website, this Privacy Notice, Cookie Notice, privacy choices, account tools or other content, please contact us at info@zaruba-store.com or call +1 (202) 960-7708. Please describe the content or feature you need, the format you prefer, and your contact information. We will make reasonable efforts to provide assistance or an alternative format.
No accessibility audit has been confirmed as of the date of this Privacy Notice. Zaruba Store should consider conducting a website accessibility review and implementing a dedicated accessibility contact mechanism.
22. DMCA and copyright requests
If you submit a DMCA notice, copyright notice, intellectual property complaint or related request, we may process the information included in your request, such as your name, contact details, the content at issue, proof of rights, statements, signatures and correspondence. We use this information to review and respond to the request, comply with law, maintain records and protect rights. The contact email for DMCA / copyright requests is info@zaruba-store.com.
23. Product compliance and export-related information
Zaruba Store currently understands that it does not sell controlled or dual-use items and does not collect end-use information for buyer verification. Because the Website sells or may sell drones, batteries, cameras, GPS, video transmitters, receivers, controllers and other technology products, Zaruba Store may need to collect or process additional information in the future for product safety, shipping, customs, sanctions, export control, fraud prevention or legal compliance. This Privacy Notice should be updated before any such new data collection begins.
24. Third-party websites and platforms
The Website may link to third-party websites, platforms, social networks, messaging services, payment services or content. We are not responsible for the privacy practices, security or content of third parties. Please review their privacy notices and settings before interacting with them or providing personal information.
25. Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices, technologies, services or legal obligations. If we make material changes, we will update the date above and provide additional notice where required by applicable law.
26. Contact us
If you have questions about this Privacy Notice, our privacy practices or your privacy rights, please contact us:
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Privacy email: info@zarubastore.com
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General support email: info@zaruba-store.com
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Phone: +1 (202) 960-7708
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Registered address: Wyoming Registered Agent Services LLC, 30 N Gould St Ste 100, Sheridan, WY 82801, USA
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Additional customer support address: 10755 Massachusetts Ave Apt 201, Los Angeles, CA 90024-6802, USA