Warranty Policy – Product Coverage and Support Terms

We stand behind the quality and reliability of the FPV drones, drone components, and accessories offered through our store. This Warranty Policy explains what is covered, how warranty claims are handled, and what customers can expect during the support process.

Our goal is to provide transparent warranty terms and dependable customer support for FPV products purchased through our website.

General Warranty Coverage

Eligible products sold through our store may include warranty protection against manufacturing defects, faulty materials, or hardware failures occurring under normal and intended use conditions.

Warranty coverage may apply to products such as:

  • FPV drone electronics

  • Flight controllers and ESCs

  • Motors and video systems

  • FPV cameras and antennas

  • Chargers and power accessories

  • Radio transmitters and receivers

  • Other eligible drone components and accessories

Warranty periods may vary depending on the manufacturer, product category, and supplier conditions. Specific warranty details, when applicable, may be listed directly on the product page.

What the Warranty Covers

Depending on the product and manufacturer policy, warranty coverage may include:

  • Manufacturing defects

  • Faulty electronic components

  • Hardware failures during normal use

  • Defects in materials or workmanship

  • Products that do not function as intended upon delivery

If a verified defect is confirmed within the warranty period, we may offer repair assistance, replacement parts, product replacement, store credit, or a refund depending on the situation and product availability.

What Is Not Covered

The warranty does not cover issues caused by improper handling, misuse, accidental damage, or normal wear from regular FPV use.

Examples of non-covered situations may include:

  • Crash damage or impact-related failures

  • Water damage or improper storage

  • Incorrect installation or soldering mistakes

  • Improper battery charging or power connection errors

  • Unauthorized modifications or repairs

  • Damage caused by incompatible hardware or firmware

  • Cosmetic wear, scratches, or normal aging

  • Consumable components with expected wear over time

FPV drones and drone electronics require proper setup, configuration, maintenance, and safe operation by the user.

Warranty Claim Process

To submit a warranty claim, please contact our support team with the following information:

  • Order number or proof of purchase

  • Product name and model

  • Clear description of the issue

  • Photos or videos showing the defect or malfunction

Providing detailed information helps speed up the review and support process.

Warranty Resolution

After reviewing the warranty request, our team will determine the most appropriate solution based on the product condition, warranty eligibility, and manufacturer policies.

Approved warranty claims may result in:

  • Product repair

  • Replacement product or replacement parts

  • Store credit

  • Partial or full refund where appropriate

Warranty processing times may vary depending on supplier response times, product availability, and inspection requirements.

Shipping Costs

If a warranty issue is confirmed as a manufacturing defect or covered failure, return shipping or replacement shipping costs may be covered by our store where applicable.

If the product is determined not to qualify for warranty coverage, shipping costs may remain the responsibility of the customer.

Limitation of Liability

To the maximum extent permitted by law, our store is not responsible for indirect, incidental, or consequential damages related to product failure, installation issues, crashes, or improper product use.

Warranty coverage applies only to the original purchased product and does not extend beyond the value of the product itself.

Contact Information

For warranty questions, technical support, or claim requests, please contact our customer support team:

Email: info@zarubastore.com.